One of the most significant economic and social changes during the Covid-19 pandemic was the acceleration towards the adoption of digital services in both the public and private sectors. Online meetings via platforms such as Zoom became the norm as did ordering and paying for food via apps on a night out. And as banks limited their services during lockdown, the increase in the use of digital payments for everything from ordering online to tapping a console when paying in a shop continued to grow. Yet despite all of this technological change, research showed that over 8 million people in the UK (or 17% of the population) still have difficulties living in a cashless society. More relevantly, this issue was not related only to the challenges of Covid as smaller communities across the UK had borne the brunt of the restructuring of the banking sector with estimates that nearly 5,000 branches had been closed since January 2015. Even prior to the pandemic, dealing with the issue had been...
Entrepreneurship, innovation and the economy